Refund policy

The Blouse Barn – Balaka Holdings PTY LTD (ABN 25 670 867 026)

The Blouse Barn is an outlet store. All items are sold as discounted clearance.

1. All Sales Final (Change of Mind)

Because every item is a discounted clearance product, all sales are final. We do not offer refunds, exchanges, or store credit for change of mind, incorrect size selection, or change of preference. Please choose carefully and review product details and sizing before purchasing.

2. Your Rights Under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law (ACL). You are entitled to a repair, replacement, or refund if a product is faulty or defective, unsafe, not of acceptable quality, does not match its description or images, or is not fit for its intended purpose.

Major failures qualify for a refund or replacement (your choice). Minor failures may be repaired or replaced. Proof of purchase is required for all claims.

3. Hygiene-Sensitive Items

For health and safety reasons, the following cannot be returned unless faulty: earrings and body jewellery, undergarments, hats and headwear, hair accessories, and gift cards. Faults in these items remain covered under Australian Consumer Law.

4. Faulty or Defective Items

If you believe your item has a fault, contact us at support@blousebarn.com.au with your order number and photos. We will assess the fault in line with Australian Consumer Law and offer a repair, replacement, or refund depending on whether the fault is major or minor. We cover shipping costs for approved faulty-item claims. Faults caused by misuse, improper care, or normal wear and tear are not covered.

5. How to Lodge a Claim

Email support@blousebarn.com.au with your order number, item name, reason, and photos (if relevant). Please await approval and instructions before returning any item. Approved claims are processed within 3–7 business days of receipt.